We founded Infinitus with a vision to make healthcare “wait-less.” Since our founding in 2019, we’ve been committed to creating a future where (a) every patient has up-to-the-minute information and support at every stage of their healthcare journey, (b) technology works for employees instead of the other way around, and (c) our company can continue to have both explosive and sustainable growth, while enhancing healthcare outcomes and ensuring long-term innovation.

We’re well on our way to these goals. As we share the news of our $51.5M Series C today, I’m proud to share a number of key facts about our purpose-built AI system and about our business:

  • We support 44% of the Fortune 50 through our offerings.
  • We’ve automated over 4 million phone calls with an average length of 34.5 minutes and impacted the workflows of over 125,000 providers.
  • 93% of recipients highly rate their interaction with our AI agents. 
  • Over the last 24 months, our revenue has grown 298%.
  • In the last year, we’ve launched over a dozen AI agents: some that are telephonic and others that are purely digital.
  • Our AI platform is growing: Today, we are announcing the general availability of our first AI copilot: FastTrack™ adding to our suite of already available voice and digital AI agents.

This wouldn’t be possible without our incredible team of Infinauts as well as the entire village that is supporting us: our families, our customers, our partners, and our investors. And today we add two incredible institutions to this village in an effort to bolster our path to achieving our mission: creating time for healthcare.

We are excited to have Scott Kupor from Andreessen Horowitz lead this round and join our board, and Memorial Hermann Health System join existing investors Kleiner Perkins, Coatue, and GV (Google Ventures) rounding out the investment. The investment is a resounding endorsement of our vision and a testament to the hard work and dedication of our incredible team.

Internally, I always tell our team that successful companies do three things: hire well, build/ship well, and sell well. This year has been a remarkable one for us. 

Our 170-person strong team continues to attract talent from the top universities and top technology and healthcare companies, and most importantly, Infinauts who passionately believe that technology can reduce the many frictions that are present in the US healthcare system. We are looking for individual contributors and leaders across our SF-based engineering and product teams as well as our nationwide go-to-market teams. If you’re interested in joining us on our journey, check out our open roles.

Enterprise customers across the healthcare industry are choosing to work with Infinitus not only because of our results but also because of the unique way in which we safely and compliantly use large language models (LLMs). Our team has developed robust AI safeguards through a coordination layer that operates on top of LLMs. This layer limits discussions to a predefined set of topics while still supporting customized conversations and extended context handling – a feature not yet available in even the most advanced LLMs. This breakthrough enables the safe use of AI in healthcare, eliminating concerns about hallucinations or biases.

In the last six months, we’ve shipped over 300 improvements to our system. Some of the highlights include:

  • Our benefit verification AI agents now have collected data for over 1,000 different products in over a dozen different therapeutic areas that treat chronic diseases.
  • We’ve launched digital AI agents to automate phone calls to check the status of prior authorizations, formulary exceptions, and bridge eligibility.
  • Our electronic benefit verification AI agents are now covering government (Medicare, Medicaid and Tricare) and commercial payors.
  • Today, our first copilot, FastTrack™, is available generally after a year of being in closed beta. The hundreds of users that have been boosted by FastTrack are seeing on average a 25% increase in productivity. 
  • Infrastructure and automation improvements have allowed us to scale our business while increasing our gross margins.
  • We partnered with Salesforce to enable our AI agent to be activated directly from Life Sciences Cloud, and built a SMART on FHIR app allowing Infinitus products to be launched directly from within popular systems of record for health systems.

The first four years of the Infinitus journey were focused solely on helping patients get access to specialty medications. In the last year, we’ve expanded our surface area dramatically. In addition to servicing patient access teams, we are now supporting payors to better understand their patient populations as they move to a value-based world. With our AI copilot, we’re also now helping provider groups by utilizing our scalable AI voice agents, and helping health system RCM teams drive revenue increases without increasing staff. 

As a founder, it’s incredibly rewarding to see the team’s hard work and dedication convert into impact for our customers and their patients. At Infinitus, we truly believe that healthcare technology needs to be built with the patient in mind, because at the end of the day, the systems that we build will serve us. While taking a moment to celebrate this milestone on our journey, I’m humbled at the possibilities that lie ahead of us, and excited for the future that is yet to come.