PAYOR PARTNERS
Why payors love Infinitus
The Infinitus AI-based digital assistant Eva helps payors receive fewer, faster calls from providers, saving costs and streamlining operations – and all payors have to do is answer the phone.
Answering the call for government and commercial payors
Infinitus automates outbound calls on behalf of healthcare providers to payors. We work with over 200 major payors – and counting – helping complete calls over 30% faster and 10% more accurately than manual approaches. Our proprietary platform captures the maximum amount of data digitally before a call even starts, meaning we only call you as a last resort.
Types of calls Infinitus automates
Benefit verification
Receive fewer benefit verification calls so your agents can do more. Sample data Infinitus collects:
- Plan details (e.g., deductible, out-of-pocket, plan type)
- Network status
- Drug and admin coverage
- Coordination of benefits
- Authorization requirements and status
- Specialty pharmacy
- Buy and bill access
Prior authorization
Resolve more prior authorization status inquiries in less time. After exhausting all of our digital data sources, if Infinitus needs to call a payor for the remaining prior authorization information, our technology is 30% faster and 10% more accurate than manual callers. Sample data Infinitus collects:
- Prior authorization department contact information
- Prior authorization status
- Approval/denial details
- Appeal options
Payors who work with Infinitus experience:
Fewer provider calls
We utilize our experience from over one million calls, and integrate with several digital data sources such as electronic standards (270/271, 278), to collect the maximum amount of patient data possible before calling. Eva calls a payor only if we’re absolutely certain information can’t be found anywhere else.
Reduced average handle times
If Eva comes calling, she’ll ask fewer questions than manual callers because of our access to data sources and knowledge from over a million previous calls.
Ease of integration
Infinitus offers the ability to integrate directly with a payor’s API to ensure we’re pulling information right from the source. That means we can collect more info up front and further reduce the need to call you.
Security and reliability
Infinitus offers enterprise grade security, compliance, and availability.
- HIPAA Compliant
- SOC 2 Type 2 Compliant
Give your agents calls to look forward to
Eva never has a bad day and doesn’t mind staying on hold, even if it’s a long wait. Give your agents a pleasant voice on the other end of the line every time.
What do payors say about talking to our AI agents?
“It was wonderful talking to you Eva. I had a great time speaking with you.”
Mike
CarelonRx
“Absolutely amazing.
Honestly, this call has been the best one I’ve had all day.”
Brooke
CVS
“Awesome. I love you Eva, so much. You can call me anytime, girl.”
James
Humana
“Well you do a very good job for being an AI. You’re very intuitive.”
Linda
Aetna
“I’m amazed!
I never thought I’d see this happen, but I guess it’s here.”
Harry
Texas Health and Human Services
“My experience was great. You are actually like a real human.”
Mary
Express Scripts
Together we’re putting more “care” in healthcare
Whether you’ve got a provider division that makes calls or not, payors get the benefit of partnering with Infinitus, too.