AI AGENTS FOR PAYOR CALLS

Never call insurance again.

Our voice AI agents and copilots collect data related to benefit verifications, prior authorizations, claims, and more. Skip the hold line and allocate more time to patient and provider needs.

Voice AI agents that call:

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Automate all voice interactions with payors

With our voice AI agents and copilots you can automate routine touchpoints with payors, ensuring patients get the right information at the right time.

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Benefits + insurance

Quickly access insurance details, verify benefits, check eligibility, and confirm provider network status.

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Prior authorization

Stay updated on prior authorizations, appeals, formulary exceptions, and electronic submissions.

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Claims + payment

Easily track copays, financial assistance, claims status, appeals, and electronic claim submissions.

Spotlight: Payor-facing voice AI agents

Supercharge your administrative and clinical workflows with voice AI agents that have processed over 5M conversations and counting.

Benefits + insurance

Leverage AI agents to go further than eBV allows and collect detailed benefits data from medical payors and pharmacy benefit managers.

Prior authorization

Streamline the prior authorization process by capturing requirements consistently and automatically check for status with AI agents.

Claims

Get one step closer to payment with AI agents and copilots that help your team perform claim status, appeals, and over-the-phone submissions.

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Payor intelligence

The most experienced agent you’ve ever had

As a result of our dynamic knowledge graph, direct payor APIs, and clearinghouse integrations, our AI agents have the most up-to-date information available. That means they know when a question can be skipped or if a payor agent’s response seems incorrect and needs to be clarified.

What do payors say about talking to our AI agents?

“It was wonderful talking to you Eva. I had a great time speaking with you.”

Mike

CarelonRx

“Absolutely amazing.
Honestly, this call has been the best one I’ve had all day.”

Brooke

CVS

“Awesome. I love you Eva, so much. You can call me anytime, girl.”

James

Humana

“Well you do a very good job for being an AI. You’re very intuitive.”

Linda

Aetna

“I’m amazed!
I never thought I’d see this happen, but I guess it’s here.”

Harry

Texas Health and Human Services

“My experience was great. You are actually like a real human.”

Mary

Express Scripts

Healthcare leaders choose Infinitus for voice AI

Meet patient demands while cutting costs and boosting employee morale

A Fortune 50 biotechnology company needed a scalable solution to help keep pace with fluctuations in enrollment, drug indications, and increasing market demand.

By onboarding Infinitus voice AI agents, they were able to meet demand, save significant time, boost team morale, and save hundreds of thousands of dollars a year.

Why Infinitus for payor communications

Leverage a voice AI agent for every payor-facing call in support of the patient journey.

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Use the best AI technology

Our patented architecture enables our payor-facing AI agents to use the most performant AI models to complete the task at hand.

Transform with confidence

We offer safety-first AI, purpose-built for healthcare with robust human and technology guardrails in place so that conversations stay 100% compliant.

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Trusted by industry leaders

Our AI delivers real ROI, which is why we are the voice AI platform powering B2B and payor-facing conversations for 44% of the Fortune 50.

Voice AI resources

Infinitus case study: National payor owned specialty pharmacy

CASE STUDY

National payor-owned specialty pharmacy embraces automation, drives efficiency

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CUSTOMER VIDEO

How has Infinitus improved your business?

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BLOG POST

Voice AI agents for follow-up calls: Prior authorizations, appeals, & more

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Make one call to change it all.

Join 125,000 providers creating more time for patients and changing US healthcare as we know it.