SAN FRANCISCO (March 18, 2025) — Infinitus Systems, provider of the first AI platform specifically built to automate manual healthcare phone calls, has been named to Fast Company’s World’s Most Innovative Companies of 2025, a list of businesses shaping industry and culture across all sectors of the economy.
“At Infinitus, we’re harnessing AI to shift healthcare from a reactive system to a proactive one – making it easier for patients to access the care they need, when they need it,” said Ankit Jain, co-founder and company lead. “Being named to Fast Company’s Most Innovative Companies list is an incredible honor and a testament to the dedication of our team and the forward-thinking vision of our customers. This recognition reinforces our mission to eliminate inefficiencies that create barriers to care, ensuring that critical information moves seamlessly between patients, providers, and payors. We remain committed to pushing the boundaries of what’s possible – so the healthcare system works better for everyone who depends on it.”
According to a report issued by the Council for Affordable Quality Healthcare (CAQH), the U.S. healthcare industry spends at least $82.7 billion annually on administrative tasks. Despite advancements in the field, basic tasks such as exchanging data still rely on manual phone calls between payors, providers, and patients. Infinitus streamlines this communication, serving as the first – and most trusted – voice AI platform built for automating healthcare phone calls. Over the past six years, Infinitus has processed over 100 million minutes of phone calls, supporting hundreds of thousands of patients and providers. In 2024, the company:
- Introduced FastTrack, an enterprise-ready AI copilot designed to assist healthcare staff, such as reimbursement specialists, by bypassing the Interactive Voice Response (IVR) systems and reducing hold times. FastTrack enables call centers and staff who contact payors to overcome tedious IVR systems and hold times, allowing healthcare companies to save time, scale their operations, and serve more patients.
- Expanded AI agent capabilities to handle even more intricate phone calls. For example, Infinitus can determine whether a copay accumulator and/or maximizer is applied to a patient’s health plan or recommended therapy, which impacts a patient’s out-of-pocket costs and coverage decisions. Estimates suggest that half of all individuals covered by commercial insurance are enrolled in plans that use either a copay accumulator or a maximizer, underscoring the importance of this feature.
- Partnered with Salesforce, allowing users to verify insurance benefits and navigate prior authorizations by activating Infinitus AI agents directly from within Salesforce Life Sciences Cloud. This partnership enables healthcare workers to offload administrative work while improving data accuracy, ultimately accelerating patient access to specialty medications. Infinitus also completed a SMART on FHIR application that allows its products to be launched directly from popular EHR systems of record.
To determine honorees, Fast Company’s editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world.
The full list of Fast Company’s Most Innovative Companies honorees can now be found at fastcompany.com. It will also be available on newsstands beginning March 25.
To learn more about joining the team at Infinitus, visit our careers page.
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