We are excited to announce that FastTrack™, the first purpose-built AI copilot for healthcare, enters general availability today.

FastTrack is an enterprise-ready AI copilot that enables healthcare staff, such as reimbursement specialists, to bypass tedious IVR systems and avoid hold times. This helps healthcare companies to save time so they can serve more patients.

image of a call center agent wearing a futuristic jetpack and hovering in the air

Whether an employee is checking the status of a claim, following up on a prior authorization request, or completing a benefit verification, FastTrack can call any payor and provide users with each payor’s estimated hold time. FastTrack navigates the IVR and waits on hold, alerting reimbursement specialists or other call center staff when a payor agent joins a call, and gracefully drops them into the call at that time. This frees up employee time to focus on other tasks. 

In addition, FastTrack automatically composes summary notes at the end of a call and allows managers to scale team management and coaching with extensive call and performance analytics.

FastTrack is powered by lnfinitus’s purpose-built AI system for healthcare, which draws from a vast knowledge graph of payor intelligence gathered from millions of completed calls. As with other enterprise-ready products on the Infinitus platform, FastTrack is HIPAA and SOC 2 Type 2 compliant and runs on HITRUST Certified Cloud.

Consider these benefits experienced by one team of reimbursement specialists from a large biotechnology manufacturer:

  • In one month, the team was able to increase their average benefit verification call completions by 25%.
  • Power users within that team completed as much as 39% more benefit verification calls per hour with FastTrack.
  • A top performer was able to complete as many as 2.9 benefit verifications per hour – a number that could be as low as 1.6 previously – an improvement of over 80%.

Employees can be up and running on FastTrack in just one week with the no-integration option. Infinitus also offers integrations via API and with popular systems of record.

We can’t wait to show you what FastTrack can do for your team. Contact us today to learn more or request access.