We’re excited to announce the general availability of Infinitus voice AI agents that can call patients and providers, leveraging our trusted AI architecture and proprietary response control to guarantee a hallucination-free experience. 

Our patient-facing AI agents enable healthcare organizations to create new touchpoints and automate routine ones, ensuring patients get the right information at the right time, in the manner in which they prefer to be engaged – including after hours and on weekends.

New AI agents that call patients include but are not limited to:

  • Patient navigator agents: These agents complete calls from patient support programs to individuals beginning treatment to answer questions and set expectations, helping to personalize and improve the patient experience.
  • Financial assistance agents: Our AI agents can confirm a patient’s reported income, and determine eligibility for monetary subsidies or copay programs.
  • Medication adherence agents: Our AI agents can proactively check in to ensure patients are taking medication as prescribed, and can escalate reported side effects or any blockers to clinicians and/or case workers.
  • Health risk assessment agents: These AI agents can help ensure patients get the most out of their insurance plans by performing routine health assessment calls with high completion rates.

Zing Health, a Medicare Advantage provider offering personalized care to chronically underserved populations across the U.S., has deployed Infinitus’ patient-facing AI agents to perform comprehensive member health evaluations to extend its staff resources and provide a more consistent experience.

“Infinitus has become a key part of our onboarding process by efficiently completing health risk assessments within the first 60 days of a new member’s journey. The health risk assessment is a vital step in Zing’s Model of Care. Responses provide early insights into our members’ healthcare needs, enabling us to deliver a personalized engagement, customized care, and dedicated support from the beginning,” said Meghan Speidel, COO at Zing Health. “Since deploying Infinitus AI agents, our team is able to focus on members with active and immediate needs, where focused attention has the highest impact.”

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Provider-facing agents simplify care coordination and save time, ensuring the appropriate clinical documentation, signatures, or approvals are submitted, preventing delays and improving patient access to therapies. These AI agents can also keep providers informed on treatments and policies, helping to keep therapies top of mind.

New AI agents that call providers include but are not limited to:

  • Provider education calls: Our AI agents can call providers supporting patients on specialty medications by answering their questions, setting expectations, and helping them improve the patient experience so they can operate at the top of their licenses.
  • Missing information calls: Our AI agents can call providers to collect missing information when documentation is submitted – for example, a provider’s address may be missing. By automating these touchpoints, delays in patient access, as well as challenges with adherence or affordability of therapy can be avoided.
  • Directory confirmation calls: These AI agents can call providers to verify their information (location, specialty, insurance network status, etc.) so they can be discovered by patients in online directories and more.

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We’ve also expanded our payor-facing AI agent capabilities to include pharmacy benefit manager (PBM) discovery, prior authorization follow up, prior authorization chained tasks, and prior authorization appeals, as well as bridge eligibility and formulary exception calls. New digital AI agent offerings include Medicare Part B and Medicare Beneficiary Identifier (MBI) lookup.

The Infinitus voice AI platform is purposefully built for use cases where trust is critical, leveraging a proven multi-model, multimodal AI system and an in-house knowledge graph. Patented AI response control ensures the agents do not hallucinate or generate any responses that are outside of approved standard operating procedure.

Ready to see how voice AI can help you support patients more effectively? Get in touch to learn more or book a demo.