Throughout my career in engineering leadership, I’ve always been driven by one core belief: Technology should solve real problems that matter. After spending the past few years helping build and scale incredible systems at Sigma Computing, Sonder, and Twilio, to name a few, I found myself at a crossroads – grateful for the journey so far, but eager for something more deeply mission-driven.

I wanted to work on a problem I could feel. One that had impact beyond a dashboard or a performance metric, a guest stay experience or voice/telephony. I wanted to apply AI in a way that directly improves people’s lives. That desire is what led me to Infinitus.

A problem worth solving

The healthcare system is broken in ways that often feel invisible to the outside world, but painfully familiar to anyone who’s worked in or around it. When I first connected with the team at Infinitus, it wasn’t just their mission to untangle this complexity that struck me – it was the urgency and the clarity of their purpose. Many of us have firsthand experience with the inefficiencies that exist, and the idea of automating the most burdensome, outdated processes using AI felt both bold and refreshingly pragmatic.

This challenge also felt personal in another way. Earlier in my career, I worked on voice automation infrastructure at Twilio, helping to power communications at scale. Seeing how Infinitus is using a similar AI-powered voice agent to modernize the way information moves through healthcare instantly felt familiar – and incredibly relevant. The opportunity to apply that experience in a high-impact domain was too good to pass up.

Why Infinitus

From my first conversation, I felt the alignment – on values, on ambition, on approach. The leadership team here is sharp, grounded, and obsessed (in the best way) with solving hard problems. The culture is high-trust and high-ownership. The technology is cutting-edge and built with empathy for the people it serves. And perhaps most importantly, the people are kind, humble, and fiercely committed to the mission.

The company’s core values – CODES – resonated deeply with me:

  • Customer Obsessed
  • Optimistic Realists
  • Disagree + Commit
  • Engage Employees
  • See, Say, Do

These aren’t just words on a wall. They shape how the team builds, communicates, and grows. I saw them reflected in every conversation during the interview process.

That’s the kind of team I want to build with.

Tackling the technical challenges

Automating phone calls in healthcare isn’t just a novel idea, it’s a massive technical challenge. These aren’t quick, single-turn conversations. They can last over 30 minutes, involve dozens (or hundreds) of back-and-forths, and rely on nuanced, domain-specific language.

Infinitus is solving this with a voice AI system that has to listen, understand, and respond, all in real time, on low-quality audio lines, while navigating outdated phone trees (IVRs) and unpredictable human responses. It’s not enough for the system to be accurate; it has to be fast, natural, and trustworthy.

That combination of scale, latency, audio complexity, and ambiguity makes this one of the most technically exciting problems I’ve seen in a long time, and it’s exactly the kind of challenge I’ve been craving to work on.

Looking ahead

As Engineering Lead, I’m thrilled to take on the responsibility of scaling our engineering organization, not just in size, but in strength, vision, and leadership. We’re executing on new product charters that push the boundaries of what AI can do in healthcare. At the same time, I’m deeply committed to growing engineering leaders from within – creating the kind of environment where people are empowered to do the best work of their careers.

Infinitus represents the kind of challenge I’ve been seeking: real-world impact, deeply technical problems, and a team that cares about doing things the right way.

If any of that resonates with you, whether you’re an engineer, a builder, or someone who simply cares about making healthcare better, I’d love to connect.

 We’re hiring! Check out our open roles here. We’d love to work with you.

Let’s build something meaningful, one call at a time.