A purpose-built healthcare AI platform that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI platform
Featured content
Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
Use cases
Who we serve
Why Infinitus
Resources
Featured Content
CASE STUDY
In late 2023, a team of reimbursement specialists at one Fortune 10 healthcare company transitioned to FastTrack™, the AI copilot from Infinitus. Increasing hold times with payors and frustrations with their current system led the team’s leadership to seek a new benefit verification (BV) call solution that could help improve efficiency without sacrificing reliability.By letting FastTrack take on the work of waiting on hold and navigating lengthy payor IVRs, the reimbursement specialists were able to make 25% more benefit verification calls per day – and power users of the software were able to increase their efficiency even more.
“What I love about FastTrack is that I can start a new call when I know my call is about to end.”
Reimbursement Specialist, Fortune 10 healthcare company
Specialty medication BV calls are complex and can be extremely long. The hold times and IVR navigation required before even reaching a payor agent mean reimbursement specialists can be on the phone up to an hour or more for every call.“Those hold times are killer sometimes,” said one member of the biotechnology manufacturer’s team of reimbursement specialists.The team had a program through which they made calls and collected data, but it didn’t have the AI component that FastTrack has. It also had reliability challenges, crashing often enough that staff was frequently frustrated.
“Those hold times are killer sometimes, but thank God for FastTrack – I can be more effective.”
By integrating FastTrack into their existing processes, the reimbursement team was able to bypass tedious IVR and hold times, reducing BV task turnaround time while boosting morale. They were able to get more done, and eliminate some of the less enjoyable parts of the job.
“Thank you for maintaining my sanity,” one reimbursement specialist said. “It’s a positive impact on [the] day, and just going forward. Thank you.”
FastTrack is powered by lnfinitus’s purpose-built AI system for healthcare, which draws from a vast knowledge graph of payor intelligence gathered from over 3 million calls and counting. It knows the right numbers to call, can navigate complex IVR systems, and waits on hold on behalf of reimbursement specialists or other call center staff – gracefully dropping callers in once a live payor agent answers.
FastTrack doesn’t require an integration; users can create tasks by uploading a CSV or by taking advantage of one of our integrations, including with Salesforce, EPIC, and other workforce management systems.
With options available for small teams that manage their own queues as well as large teams with centralized queuing, FastTrack offers a solution for organizations of all sizes and types.
The success of the initial group’s experience with FastTrack has led the biotechnology manufacturer to expand use into other medications’ reimbursement teams. They have now used the tool to make over 1 million outbound calls.
“I don’t believe I would be able to do that without FastTrack,” said one reimbursement specialist. “…just hoping that somebody’s on there, hoping to catch them before they hang up on me.”
Join 80,000 providers creating more time for patients and changing the US healthcare system as we know it.
