A purpose-built healthcare AI system that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI system
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Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
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REPORT
No one likes prior authorization. Certainly, doctors and patients have expressed strong disdain for the process, but even payors have taken steps to reduce its frequency. And yet, prior authorization is still very much a part of the American healthcare system.Payors say they’re taking action to improve the process … but is the process actually improving? What trends can we observe from prior authorization data collected directly from payors? With this report, we’re answering these questions with help from the Infinitus AI agent.
This report uncovers details about:
Submission methods
Prior authorization has traditionally held the lowest electronic adoption rate of all administrative transactions in healthcare, but are more payors finally accepting prior authorization requests digitally?
Step therapy
As prior auth use increases, have step therapy – sometimes known as fail first – requirements increased as well?
Turnaround time
According to the American Medical Association, 80% of physicians say prior authorization use has increased over the last five years. Has turnaround time risen along with it?
And more…
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