A purpose-built healthcare AI platform that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI platform
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Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
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Infinitus has the most rigorous safety standards in the industry. More than just human-in-the-loop supervision, our platform is built from the ground up with the technology guardrails needed to ensure quality patient care.
The highest standards for accuracy across diverse demographics and therapies
Restricting conversations to an approved set of topics to prevent hallucinations
Compliance, data management, and training standards needed for scalability
Bias and accuracy
Infinitus’ bias testing methodology compares AI-collected data with human-reviewers, monitoring for any variances that might hint at demographic bias. When any category falls below our 99% accuracy threshold, it is flagged and quickly addressed by the machine learning team.
Infinitus’ commitment to quality is not just an internal goal; it’s validated by customers who report the data we return is 10% more accurate than manual approaches. This reliability is essential particularly in business-to-business healthcare contexts where precise data is critical.
Harness the power of LLMs without the risk
Large language models (LLMs) bring powerful understanding and conversational capabilities, but they run the risk of introducing unwanted variability. Our approach limits the actions the AI can take or speak for a more secure conversation.
Conversations are restricted to an approved set of topics and knowledge putting to rest any concerns the AI might hallucinate.
Our platform can use exact, required language, ensuring consistent adherence to compliance requirements like greeting a payor or asking for benefits.
Our knowledge graph informs our AI agent with the most up-to-date intelligence on payor rules and guidelines before a call is even made. That means it’s getting the most current and accurate information reducing errors and preventing unnecessary exchanges.
The Infinitus platform leverages LLMs for natural language understanding only within specific contexts and goals. This blend of structured determinism and LLM-based understanding harnesses the strengths of both approaches, creating a system that balances flexibility with accuracy.
At Infinitus, data is handled with the highest standards of care including:
The Infinitus Governance, Risk, and Compliance (GRC) council — a cross-functional leadership team from security, machine learning, and engineering — ensures that security is prioritized at every stage of system development.
Join 80,000 providers creating more time for patients and changing US healthcare as we know it.