A purpose-built healthcare AI platform that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI platform
Featured content
Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
Use cases
Who we serve
Why Infinitus
Resources
Featured Content
Over the past six years we’ve completed over 100 million minutes of calls supporting hundreds of thousands of patients and providers. That’s why we are the most trusted voice AI platform powering clinical and administrative conversations across 44% of the Fortune 50.
Our customers don’t sacrifice safety for short-term wins or cost savings. We leverage the most advanced AI technology coupled with strict guardrails and a patented AI architecture, setting the bar for safety in the industry.
Our patented architecture enables our AI agents and copilots to use the best set of AI models and guardrails to complete the task at hand.
We offer safety-first AI, purpose-built for healthcare with robust human and technology guardrails in place so that conversations stay 100% compliant.
Our AI delivers real ROI, which is why we are the voice AI platform powering B2B and patient-facing conversations of 44% of the Fortune 50.
From complex payor calls to conversational patient calls, our proprietary platform supports a wide range of use cases in a secure and adaptable way.
High accuracy
100% SOP adherence guaranteed through our coordination layer that restricts conversations and prevents hallucinations.
High speed
Have human-like conversations with low latency natural language processing (NLP).
Proven scalability
We’ve got over 5M transactions and 100M+ minutes of conversations under our belt.
Easy to get started
Integrate once, add AI agents and copilots in as little as 4-6 weeks.
“Infinitus’ product suite has the potential to make healthcare more efficient, effective, and responsive, improving patient outcomes, reducing costs, and improving the overall quality of care.”
Aashima Gupta
Global Director, Global Healthcare Strategy & Solutions at Google Cloud
“We can now take the benefits verification process and send individual or bulk requests through API to make sure we get those pharmacy benefits verifications directly in the flow of work. This is fantastic, thanks to our great new partnership with Infinitus.”
Gordon Friesen
GM, Pharma Strategy and Solutions at Salesforce
“[Infinitus’ AI agent] can get through calls around 30% quicker and the quality is around 10% higher than humans since there are fewer miscommunications or typos.”
Jeff Buck
VP, Cencora(formerly AmerisourceBergen)
“Infinitus has helped us to support 50% more patients at current staff levels by freeing up tens of thousands of hours per week. Our existing staff is able to spend more time with patients and is seeing significant productivity gains in their back office processes. The fact that we could launch something like this in less than 30 days is an anomaly in healthcare.”
Sini Abraham
Sr. VP, Client Services + OperationsMercalis (formerly TrialCard)
“I’m very impressed with how the Infinitus AI agent is able to navigate calls in an intuitive and meaningful way, and even more impressive is the natural language processing that converts the conversation into data that seamlessly flows into our system.”
Nathan Miller
Executive Director of Market Access Growth Strategy, Fortrea
“Within our commercial organization, Infinitus and AI are synonymous. When anyone here says AI, they’re thinking Infinitus.“
Patient Access Executive
Fortune 500 biotech manufacturer
Increased call completions by 25% in one month
Offset the work of over 100 full-time seasonal workers
Employees saved 20 minutes or more per task
314% increase in benefit investigations without additional staffing
10x team’s productivity
Saved hundreds of thousands of dollars annually
30% decrease in benefit verification costs
50% increase in staff capacity
6X increase in medications supported by Infinitus voice AI agents