A purpose-built healthcare AI platform that automates the collection of data traditionally gathered via manual phone calls.
The Infinitus AI platform
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Infinitus automates the collection of data traditionally gathered by manual phone calls to payors and PBMs on behalf of healthcare providers.
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Automate payor and PBM data collection with digital and voice-powered AI
44%
of the Fortune 50 supported
1400+
payors supported
10%
increase in data quality
30 min
average savings per patient case
4M+
calls completed and counting
End-to-end automation of payor data collection
AI-assisted phone calls to increase productivity
Say hello to your new top performers.
Our enterprise-ready solutions harness digital and voice-powered AI to efficiently gather data from government and commercial payors and PBMs to save time and accelerate patient access to care. Our AI agents:
Offload repetitive admin tasks and increase patient engagement. Unlike current solutions that require manual calls and multiple vendor integrations, Infinitus captures comprehensive information quickly in one place.
Automate tasks to quickly understand a patient’s medical and pharmacy coverage. Access the latest information from commercial payors at the plan and group number level, and local and national Medicare product coverage. Collect detailed data such as:
Understand if a treatment requires prior authorization (PA) and if the PA is active and on file. Get up-to-date information on PA status and accelerate patient access to care. Collect data such as:
Understand if a formulary exception has been submitted and approved by the payor. Get up-to-date information on formulary exception status and accelerate patient access to care. Collect data such as:
Understand if a prior authorization or formulary exception appeal has been submitted, and approved. Get up-to-date information on formulary exception status and accelerate patient access to care. Collect data such as:
Automate periodic reverification tasks to confirm if patients should still be eligible for Bridge programs by calling payors to determine if coverage has changed and next steps. Ensure your patients remain eligible for bridge programs, or if they are ready to be transitioned to commercial coverage. Collect data such as:
Automate the identification of a patient’s insurance plan to get detailed benefits. Get the current medical or pharmacy plan details for a patient. You can also indicate that the detailed Benefits Verification tasks should be collected. Collect data such as:
Give your team the ultimate productivity boost.
Up to 40% of an administrative healthcare call can be spent navigating IVRs and waiting on hold. Our enterprise-ready AI copilot, FastTrack™ enables employees to bypass tedious IVR systems and hold times to save time and scale your business.
Draw from our vast Payor Intelligence knowledge graph for the best numbers to call, the best times to call, and insight into hold times and availability.
Increase calls per day per employee by 25% or more. FastTrack navigates IVRs and waits on hold for multiple calls simultaneously, alerting your employee when an agent joins.
Use FastTrack for tasks such as claim status, prior authorization requests, and patient benefits. Like the entire Infinitus platform, it’s HIPAA and SOC 2 Type 2 compliant.
Our AI copilot, FastTrack™ delivers features like:
Our approach isn’t a simple wrapper around the latest transformer model. This is how we achieve the accuracy, speed, scale, and security needed for healthcare office data.
AI experiences to suit your needs
AI agent and AI copilot products offer a range of capabilities from augmenting your team to full task automation
Comprehensive guardrail strategy
Numerous technology and human guardrails in place before, during, and after calls to ensure safety and prevent hallucination
Multi-model/multimodal architecture
Hundreds of models – highly performant shallow, custom fine-tuned, and in-house audio and text models, plus large language models (LLMs)
Knowledge graph
Up-to-date intelligence on payor rules and guidelines gathered from millions of calls and data partnerships
Infinitus offers the enterprise-grade security, compliance, and availability you need to confidently delegate data collection tasks to AI, including:
Infinitus AI agent and AI copilot solutions can be launched directly from within popular systems of record such as EPIC, Cerner, Athena, and Salesforce. Seamlessly incorporate AI into your administrative workflows and get patients on therapy faster:
Join 80,000 providers creating more time for patients and changing US healthcare as we know it.