INFINITUS FOR PRIOR AUTHORIZATION
The only solution to automate prior authorization call tasks
Complicated prior authorizations are our specialty
Pass the baton to Infinitus after your team submits a prior authorization (PA). Our voice AI agents capture the PA requirements, PA status, details and updates for specialty medications, procedures, and diagnostic tests across disease states such as:
Nuances don’t trip us up
Regardless of whether a prior authorization is needed for a specialty medication, a procedure, or a diagnostic test, we know the right questions to ask to get the most up-to-date and detailed information about the PA submission. Based on our expertise in over 1,000 therapies, our voice AI agents know when to push back if an agent has incorrect information. After implementing our solution, customers see on average 10% improvement in data accuracy.
Go further than ePA and 278 options
While some PA status updates are straightforward and can be completed electronically, many require a phone call to the payor. Infinitus is the only solution that automates the entire phone call process to complete prior authorization follow-up tasks.
Infinitus quickly returns that hard-to-find information to providers so they have the most comprehensive view of where their PAs stand and can confidently move forward with a patient treatment plan.
Partner with leading payors
Hundreds of major payors enjoy working with Infinitus because we make shorter, more efficient calls to their agents than traditional providers offices. We integrate with several data sources to ensure we collect the maximum amount of patient data upfront before calling.
We get it. Prior authorizations are complicated, and costly.
Payors conduct regular reviews of which treatments require prior authorization, which makes it nearly impossible for staff to manually stay up to date.
Prior authorizations have increased 60% as restrictions placed on PAs to ease administrative burden during the pandemic were lifted. The average physician completes a mind-boggling 45 prior authorizations per week.
Over 90% of physicians report care delays because of prior authorizations. Incorrect data or slow moving processes could lead to adverse events
The benefits of automation
Increase revenue
Reduce claim denials and increase revenue by accurately capturing PA requirements status upfront. Infinitus is more accurate than manual callers because of our proprietary, standardized call flow and expertise from making millions of calls.
Decrease time to therapy
Eliminate the need to wait several days and make various calls to find out whether a prior authorization has been approved. Infinitus returns PA status requirements quickly to enable your staff to expedite care.
Increase staff productivity
Reallocate team members to more strategic tasks and improve morale by quickly offloading tedious PA calls. Ensure that staff members aren’t spending valuable time on hold or being transferred from one payor department to another.
How does it work?
Call inputs and outputs defined
Infinitus matches the customer’s PA data requirements with one of our recommended call flows.
Payor call automated
Infinitus voice AI agents call the payor and collect PA status and requirements.
Data returned
Customers can view the PA information in their system of record via API integration, or in the Infinitus Portal.
